General Terms and Conditions

The general terms and conditions apply to all business relationships between lipcoach.com, represented by the Lipcoach Ltd. and its customers. All our services are subject fully to these conditions, so far as they have not been explicitly modified or amended by written agreement.

Our prices are based on the current price list at the time of ordering, including the applicable VAT rate at that time, and are calculated ex warehouse. All previous prices are no longer valid. Prices may vary. The cost of postage, as well as any customs duty, is charged to the customer. We reserve the right to increase prices accordingly when costs are increased, particularly due to labour agreement or an increase in material prices after conclusion of contract. Should the price increase consist of more than five percent of the stipulated price, then the customer can withdraw from the contract through written declaration within two weeks from the notification of price increase.

We deliver exclusively by a system of advance payment. Other payment methods must first be agreed in writing. In the event of default in payment, Lipcoach GmbH reserves the right to withdraw from the contract, to demand return of the products and to claim compensation for damages where necessary. Should the buyer withdraw from the contract before delivery of the object of purchase is initiated, Lipcoach Ltd. can claim compensation for damages and demand 15% of the sale price as contractual penalty.

The technical data about our products and drawings (including measurements of weight and dimension) have been carefully generated, errors excepted. The same applies to all data about our sales records. Tehnical changes, price changes and changes in design which serve to improve quality and/or technical progress are reserved also after the confirmation of order.

Our offer is subject to chance until final confirmation. The agreement signed by the customer or carried out in the webshopwww.lipcoach.com is a binding offer. By confirming your order in our webshop www.lipcoach.com you have accepted our terms and conditions and your purchase is compulsory. We are entitled to accept this offer within three weeks by sending an order confirmation, or by sending the ordered goods to the customer within this period of time.

Statements about precise delivery dates are non-binding. A delay in delivery does not entitle you to cancel your order. To prevent further attempted fraud, we are compelled to deliver only after advance payment of the entire amount invoiced. We try to adhere to the delivery dates which have been specified and carefully calculated by us, even under unforeseeable difficulties. However, we cannot provide a binding guarantee for this. An approximate extension of the delivery period occurs if the buyer does not comply to their obligations or if the delivery is delayed by unforseen, unindebted or exceptional circumstances, for example closures in the supplier’s factory or those of their subcontractors. Partial deliveries are permissible.

In all cases of force majeure, we are relieved from adhering to deadlines without the customer being entitled to cancel the contract and/or claim damages.

Complaints are only valid in writing within 10 days of receipt of delivery. Even in the event of complaint, the buyer is obliged to first of all accept the items and store them appropriately. The requirements for a complaint are that the goods are in the place and condition in which they were at the time of delivery. if a complaint is justified, reduction of the purchase price, rescission of the contract or delivery of a replacement come into question. Claims for damages in addition are excluded. The items must be held ready for inspection.

Returns can only be accepted after prior consultation with us. The items and original packaging must be in perfect condition. Used and opened articles are excluded from exchange and return.

Claims for damages due to improper usage by the customer or on the grounds of inaccurate images, texts and prices or delay in delivery are excluded. Prices may vary.

The information necessary for the transaction is stored in strict compliance with current guidelines. All personal data is treated confidentially. We guarantee that your personal data will not be passed on to third parties unless it is necessary for the business transaction. You have the right to disclosure of your stored data at no cost, as well as to its correction, blocking and deletion. We do not pass on your personal data inclusive of house address and email address to third parties without your explicit and at any time retractable consent, with the exception of our service partners who require forwarding of data for the purpose of handling your order (for example the shipping company responsible for delivery).
In these cases, the extent of the forwarded data is nevertheless restricted to the minimum required.

By registering on the website lipcoach.com, you tacitly agree to receive information about promotions and other matters fromlipcoach.com by various means of communication (email, post, text message, telephone). You can stop receiving this information at anytime and at no charge, simply by unsubscribing. Lipcoach Ltd. reserves the right to use information about purchasing behaviour in an anonymous form for commercial purposes.

The place of jurisdiction for all claims in connection with your order is Schwyz, Schwitzerland. The purchaser expressly declares that they submit to waiver the jurisdiction of their normal residence to the court venue agreed here.

There are links to to other internet sites on our website. For all these links:

www.lipcoach.com and Lipcoach Ltd. state explicitly declare that they have no influence over the design and content of the linked websites. They hereby distance themselves expressly from the content of all linked third party websites on www.lipcoach.com and do not adopt this content. This statement applies to all displayed links and to all contents of the linked pages.

Legal invalidity of a contract section does not release the purchaser from the contract. The rights of the purchaser under the contract are non-transferable. The purchaser and delivery recipient agree to these terms and conditions.

This website uses Google Analytics, a web analytics services of Google Inc. (“Google”). Google Analytics uses “cookies”, i.e. information stored on your computer, for analysis of your website usage. The cookie information about your website usage (including your IP address) is passed on to Google servers in the USA and saved there. Google uses this information for evaluation of the website, to create reports about website activity for the website operator, and for the performance of further services in the area of website and internet usage. Google can pass on this data to third parties where required by law or where the data are processed by third parties on Google’s behalf. Google will on no account use your IP address in combination with any other Google data. You can prevent the installation of cookies by adjusting the corresponding browser settings; if you do so, however, it is possible that some website features may not function properly. By using this website you agree to the previously described processing of data by Google for the aforementioned purposes.

You can revoke your contractual declaration in writing (e.g. by letter, fax or email) within two weeks, without giving reasons, or – if the item is delivered to you before this deadline – by returning the item. The time limit begins after receipt of this notification in writing, but not before receipt of the goods (in cases of recurring deliveries of similar goods, not before receipt of the first part of the delivery) and also not before fulfilment of our information-related obligations according to paragraph § 312c paragraph 2 BGB in association with § 1 sections 1, 2 and 4 BGB-InfoV. The revocation period provides a sufficient amount of time to allow for dispatch of the written order cancellation or goods. The cancellation must be sent to:

Lipcoach Ltd.

Viaduktstrasse 6

CH-8840 Einsiedeln

In the event of a cancellation, the goods and services received on both sides are to be given back and their uses (e.g. interest), where applicable, are to be surrendered. If you can only return part or all of the received item in a deteriorated condition, you will have to pay compensation for this value where necessary. This may mean that you nevertheless have to comply the contractual payment obligations for the period of time until cancellation. With the surrender of goods, this does not apply if the deterioration of the item can be traced exclusively to it having being tested, as may have been possible in the shop. In addition, compensation for deterioration which has resulted from item usage in accordance with regulations can be avoided by not using the item and refraining from doing anything which could reduce its value.

Items which can be shipped as a parcel are to be returned at our expense and risk. Obligations to reimburse payments must be made within 30 days. This period begins for you as soon as you send your written cancellation or goods; for us, it begins as soon as we receive your cancellation or goods.

Your right to cancellation expires prematurely if the contract is fulfilled by both parties at your explicit request before you have exercised your right to cancellation.

End of cancellation policy.